Shipping
We ship from Germany worldwide to all international location with very few exceptions. Shipping within Germany will be DHL Packet, We ship Worldwide with Deutsche post(DHL), DHL Express UPS, FedEx. Shipping for in stock item happens within a day or two if item requires special preparation or long duration of warm-up for calibration additional time will be needed for shipping.
Shipping within Germany
We offer free shipping within Germany. Shipping within Germany will be DHL Packet or Deutsche Post. Shipping for in stock item happens within a day or two if item requires special preparation or long duration for calibration additional time will be needed for shipping.
Typical International Delivery Times
Europe
- Deutsche Post (DHL): 10-14 working days after dispatch. Up to four weeks for some countries. There is basic tracking available.
- UPS: 3-4 working days
- FedEx: 3-4 working days
USA and the rest of the world
- Deutsche Post: 14-28 working days. Please allow extra time to clear customs.
- UPS: 3-5 working days
- FedEx: 3-5 working days
Import Charges
We are located and are shipping from the EU. Shipping to any country not in the EU may be subject to import duties and taxes, please make sure you are aware of these before ordering.
Payment Methods
We accept all payment methods. You can pay using credit card or any other payment methods using PyaPal or you can also Pay Direct Bank Transfer using SEPA or Wire Transfer. If you don’t find Payment method you want to use, Please feel free to contact us.
Returns
If you are not entirely satisfied with your purchase, we’re here to help. Our refund and returns policy lasts 15 days. You do not even have to give a reason although it would be helpful if you could to help us improve our services
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us using website contact form or send an email.
Shipping returns
To return your product, contact us using website contact form or send an email.
Receiving an Incorrect Item
We do check each order prior to dispatch however mistakes do happen. If you receive an item you didn’t order we will ship the correct item to you immediately and we will come to an arrangement on how to retrieve the incorrect item.
Shipping
Unless the item is faulty you will be responsible for paying for your own shipping costs for returning your item. We also recommend the item is well packaged as any damage caused by the courier or postal service you have used is not our responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item.
Need help?
Contact us using website contact form or send an email.